Hooked up my new Gen 2 Ring Alarm today. Noticed keypad is not lighting up at all any ideas why? It works but it is supposed to light up when dark in room and it is not.
Hey there, @Pokeypup! It sounds like there may be a power save mode enabled. The Ring Alarm Keypad has two power save options:
- With power save on: Mode buttons light up when a button is pressed. Numbers light up when it’s dark and any button is pressed. This option will conserve the most energy.
- With power save off: Mode buttons light up when motion is detected. Numbers light up when it’s dark and either (1) a button is pressed or (2) motion is detected.
In order to turn on and off the Keypad power save mode, you will need to open the Ring app Menu, select Devices, select your Keypad, then use the power save mode toggle on the Keypad device page. I hope this helps!
Thanks Marley, I guess I just hadn’t played around enough but I did find it but appreciate your help!