There is already a post (unanswered) with the subject of above. From Nov '21.
It is at ‘2020 release charging instructions incorrect/misleading’
WE need an answer, as I have similar issue.
Further need some clarification on how to install the ‘quick release’ battery in this model.
Looking forward to some progress.
thanks
The 2020 release has a built-in battery and does not support the use of the quick release battery pack. The instruction manual with the correct charging instructions for the 2020 release is available on this page: https://support.ring.com/hc/en-us/articles/360040763632-Download-the-Manual-Ring-Video-Doorbell-2020-release-