I have 2 Ring Stick Up Cams that I got as a bundle from Best Buy in 2016/2017. However, I never connected the cameras and now neither will complete the setup process. The process fails when it attempts to complete the WiFi connection. I’ve tried resetting the cameras, etc. and have had no success. Is this an issue with the older firmware or some other issue?
Hey @AVerde. Thank you so much for detailing your experience and what you have done here! Since you have exhausted the troubleshooting on your end, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know what they say and what they’re able to do for you! 