Ring Security Cameras

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J
2 Stick Up Cams, One No Snapshot Capture

Hello,I have 3 Ring Devices, One Peephole Doorbell Cam and 2 Stick Up Cams (one is plug in). The Peephole has had Snapshot Capture for a while now, the Battery Stick Up Cam got it around a week ago but my plug in one does not have it. All say firmware is up to date. It does not make any sense because they are basically the identical cameras and "up to date" firmware, so both should have it. Any ideas? Thanks!

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12-04-2020 14:51:35

Responses (1)

  • M

    I have a similar problem here:2 stick up cams. One has the option for enabling capures in the menu. One does not.And even more strange: the one which has the parameter visible in the options is enabled and not working. The other camera is lacking the parameter in the Options menu and for that is not activated (I guess). But the strange thing: On this device I have die snapshots.... :/

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    13-04-2020 11:36:01

      J

      The one that has the option is the first one I got. The one without snapshot capture is newer.

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      14-04-2020 16:49:50

      D

      I posted the same problem and jennifer or chelsa had the same response. I said i just set it up a month ago and she replied contact support. Not sure whats going on.

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      14-04-2020 18:17:25

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