Ring Security Cameras
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U
2 Solar panels not charging stick-up cameras
troubleshooting
hardwired-battery-video-doorbell
3 stick-up cameras with solar panels were installed a few weeks ago. Only one of the 3 solar panels is charging its camera. All 3 solar panels get lots of sunlight in Houston. I  tried resetting one camera and no change. Solar panel still shows “connected” in gray, but connected is in green for the one camera with the solar panel working. Any more suggestions?
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22-10-2023 08:06:28
Responses (1)
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Tom_Ring
Hi @user63433. I would first ensure that the Solar Panel is fully seated in your cam. Unplug it and make sure there is no debirs causing a loose connection. Next, push in the plug until you hear/feel a "click". If you are still having issues after that, Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-10-2023 03:21:09
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