2 second video

Products Ring App
#1

Suddenly our ring doorbell records for only 2 seconds or the video is black. Any suggestions? Thanks in advance.

https://ring.com/share/6753288215538259282

https://ring.com/share/6753291934979937618

1 Like
#2

Can you please try rebooting your router, @CDR ? Let us know what happens!

1 Like
#3

We did that already.

#4

By chance, is this a new router?

#5

Yes, it is.

#6

I have the Same Problem. Most of the records are complete black.
that’s since yesterday 5 pm

1 Like
#7

@DR1 do you have a new router as well?

@CDR - please lower the firewall or createa . guest network to see if the 2 second videos continue to happen. Please let us know the outcome!

#8

I may just get rid of the ring doorbell. It appears to be much more trouble than it is worth.

#9

@CDR from your statement that it is a new router, clearly there is a disconnect there. Try the advice we sent overor give us a call at 800-656-1918 for further assistance.