Same thing happened to me and appearantly I am not the only one. Before I explain what happened in my scenerio. I’ll let you in on some of the troubleshooting they had me do:
make sure your battery is fully charged, inserted correctly (if it still doesn’t turn on see #2)
Press and hold the setup button for 20 seconds
If these 2 options do not work, the ring team will tell you that the battery terminals are damaged. Then they will check to see if it is still under the 1 year warranty.
These ring devices simply do not last long, and once it is outside of the 1 year warranty …the “Ring Team” will not help you with solutions, but only tell you to purchase a new one. I’ve had a spot light cam not turn on at all after trouble shooting it with 2 different Ring reps. My device is about a year and a half old, and outside of warranty. The protection plan is $10 a month… at that point I might as well hire an electrician and get a real security system that will at least last me a while. I’m aware of the product fine print/marketing strategies, but I fell for it yet again. A company that overcharges for products that have a short life span, overcharges for a warranty which in one year basically would pay for a brand new item any way, and to top it off …they don’t even offer a repair service at a cost. Just another disappointing product. Imagine that!.. a sportlight cam purposely designed to be mounted outside cannot survive normal weather conditions and craps out after a year. POS Product. The cost of warranty, and services just to have this function what it is “designed” to do…does not make this a wise choice for surveillance. Hire an electrician and get the real deal.