Since 8/16/20 my ring app would say that my alarm is offline. I tried reconnecting many times and it still would not connect. It looks like there was an update to the app recently. I did a reset to my base and now nothing works. I have removed batteries to devices and still no connection or chimes. Help.
Hi @Hal2. If you’ve been still unable to bring your Base Station back online, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.