1st Gen Stick up cam not going into setup mode

Products Security Cams
#1

Hi all

My 1st Gen Stick up cam not going into setup mode, its been on charge for 4 days now when i goto try setup mode it LED is constantly lit, I tried holding down the orange button for 15/20 seconds and it goes off, but when you release the orange button it comes back on just solid light not flashing

#2

Hi @GlennHod! It sounds like you’ve covered all the correct steps to get this device setup. Good call on resetting by holding the setup button for 20 seconds. This should allow it to complete a new setup in the Ring app. If you have not already, try completing the setup with another mobile device. If your Stick Up Cam is not changing in behavior, the best next step will be to reach out to our support team.