Hi, my keypad is no longer able to hold its charge. I’m creating this post after three full charges depleting within a day. I’ve contacted Costco and they’re able to accept my return but it’ll have to be the full set with all the motion devices. Is there a fix or a warranty replacement through Ring for the keypad? Hate to keep having to arm through the phone, please advise. Thank you
Hi @Nai6150. You can try to reset the Keypad by using a paperclip to press and release the pinhole button on the back of the keypad. If that doesn’t work, you can contact our support team to further assist with this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.