1st gen internet issues

Hi, so for the 10th time this week i have had to reset my internet to try and get my ring doorbell to connect, i have to keep resetting the device and internet and the connection will last for a day if im lucky. Is there anything else i can do to keep the internet connected? My whole house is run on the internet i have internet timers, tv, computer, natamo which is all connected fine.

Hi @steph_lt. It sounds like you’ve already done some troubleshooting and haven’t had any luck with find a permanent solution. Since your Ring Doorbell keeps falling offline, I’d suggest reaching out to our support team so they can further investigate this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.