Responses (18)

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user15156
alanc,Brilliant post. I will test this tonight on my system.I too noticed similar behavior. I was going mad as I kept seeing my lights go off at 11pm like clock work. I have my alarm auto arm at 11pm to Home and never made the connection that this might be the issue.There is a serious bug on the light schedules for sure that was recently introduced. I had mine running for 2+ years with no problem, then suddenly it's all messed up without me making any changes.
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07-09-2022 17:03:57
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Caitlyn_Ring
Hi neighbors. We have passed the information in this thread onto our team already. However, it is recommended to reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406) directly if this persists despite all troubleshooting attempts. Our support team is able to review this more deeply and log any applicable information for our teams that are investigating this concern. In the meantime, please review the following information:- Verify that your Floodlight Cam has a strong and stable connection by reviewing the RSSI in the Device Health page. You can learn more about RSSI and what it means [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). - If you have a [Shared User](https://support.ring.com/hc/en-us/articles/360045097612-Shared-Video-Management) with access to your Floodlight Cam, ensure that they are not toggling the lights on or off manually. - Take screenshots or recordings to demonstrate the current Light Schedule compared to what you're experiencing with your Floodlight Cam. The support team may ask for examples to accurately log what's going on. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. **For now, I will be marking this reply as the solution in order to make this information easily accessible to any neighbors who may be experiencing this concern.** Thank you for your continued feedback and patience.
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08-09-2022 20:09:18
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B

bobjk

Regarding lights turning off when alarm switches to Home Mode, I confirmed this is happening with my FIRST Gen Ring cameras as well.I went into the Ring App, clicked on the camera and scrolled back through the snapshot capture timeline to the time of my scheduled Mode change. You can clearly see the light switching OFF at the same time of the Mode change. My snapshot frequency is 30 seconds.Also, I clicked on my SECOND Gen Camera and scrolled back through its snapshot timeline, here the light stayed ON (and kept on) at the time of the Mode change. I only noticed this was happening and came to this forum because I noticed one of the cameras had captured motion but went through a delay period of switching on the lights, when the lights should have already been on. I have Color Night Vision on so I can see a little but it is not the actual lights on.Last month I had a different issue whereby my lights were staying on late morning (after light schedule should have turned off) and would not switch off, I tried numerous things but that issue seemed to be fixed with a full new setup, which included an update. I spent a long time troubleshooting that on my day off, so I will sit this issue out and hopefully Ring can provide a fix soon, thanks.

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10-09-2022 17:23:36

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shawnwgates

Same problem here - all 1st gen floodlights and I have about 8 and 6 new ring floodlight PRO all affected by this : dusk to Dawn or timed light setting goes haywire as soon as ring alarm is disarmed after the start time or dusk.Just started happening. Very very frustrating as I live in a dark area and rely upon these floodlights working to stay on around my property! Started about a - month agoPLEASE FIX ASAP RING!!! A hard reset of 14 floodlight cams is not practical . Needs to be fixed w a firmware update Reading this thread I’m going to try one thing tonight - start a schedule at dusk and end it at 2359 hrs and start another from 0001 to Dawn - as a hobbyist programmer myself I suspect somehow the code crossing over the date change at midnight is the problem — surprising an amateur like mistake cannot be easily fixed by such a big corporation (interestingly Arlo doesn’t allow schedules to crossover midnight either?!)

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11-09-2022 19:34:29

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shawnwgates

OK I think I figured something out!!!So in the ring app go the the floodlight. If the floodlight picture on the floodlights page in the app has a disarmed or armed logo on the floodlight — its not going to follow the light schedule. This is an example screenshot of the page in the app I’m talking about - the main screen for the floodlight: https://content.nexus.support.com/5b557b9559124044bb566bfc31a09c80/9c20bf5023fd11e89e803f2bea5063c1.png – the floodlight in the top left has an icon superimposed above the left flood light - either a calendar or the armed/disarmed mode symbols.IF you have the calendar icon on the floodlight’s picture then the schedule will be followed. I’m surprised ring support couldn’t figure this out. They must have changed how the behavior works in the various modes.So if you’re missing the calendar logo on your ring floodlight page (and you have the armed/disarmed logo there instead), simply go to MODE SETTINGS in the floodlight’s page (top right tile for me) - at the bottom you’ll find something that says “DISABLE MODE SETTINGS for DOORBELLS AND CAMS” - THAT IS THE FIX!!!Good news is that the ring alarm can still use each floodlight for siren and lights - that seems to be unaffected by changing this setting. I guess the reason they even have this setting is so that you can prevent the floodlight from recording when disarmed ? This might be needed if you have indoor cameras that you want off / not recording in certain modes -- Anyway, hardly necessary for my case since mine are all outdoors and I suspect others. At least the light schedule is now fixed!!! No more stupid floodlights turning OFF when the ring alarm is disarmed or armed etc.EDIT: If you still can’t get the calendar icon, try delete the schedule and re-make a new one. If that doesn’t work, device health and reboot device. Or turn on the mode settings and then disable mode settings for doorbells and cams as above. I'm also noticing now NO ICON on several of the cameras == I’m guessing that if the schedule is not active times the calendar might not show? I’m starting to think there could be more than one issue here.....Maybe the calendar icon is okay if it doesn't show - I'll post an update depending on how it works tonight.

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15-09-2022 05:15:19

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jeremyt478

I still have this issue on my 1st gen floodlights. The light schedule has not worked for a long time now. I have tried the temporary fixes without luck. Is there any update from Ring on a real fix?

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21-09-2022 09:33:59

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Smatchett3

Thank you for all the tips. Unfortunately I'm not getting the calendar icon. I'm hopeful that the new schedule will work for tonight even if that icon isnt there.

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27-09-2022 15:14:54

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Grayhogger78

I had the same problem with the floodlight turning off and on during the “scheduled” time. After reading many post here, I decided to do a factory reset. Just to make sure I was doing it right, I called Ring. At least the tech knew what I was talking about. So the problem has been discussed at Ring. They advised me that the reset, May or may not work, but they were working on a fix. Once resolved, an email would be sent to all users. Fortunately, the factory reset worked for me, and I have the calendar icon in the corner, when it is following the schedule. Yah.

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03-10-2022 13:14:07

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Kilonova
I’m having the same problem too. I have first gen floodlight and ring alarm. If I change alarm modes my floodlight lights turn off and won’t adhere to the set light schedule for the rest of the night. My mother in law with the same setup is having the same problem. No where in the app is there a link between alarm modes and light settings that I can find.
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24-09-2022 04:30:32
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