Tom_Ring - Can you find out if there was a recent firmware update for Floodlight Cam (1st Gen) devices? Can you also report the Light Schedule problem to Technical Support (since it poses serious security issues)? Some of the symptoms include: * The problem occurs if a Light Schedule uses the “Dusk-to-Dawn” option or custom start/end times. * Floodlight lights may turn on at the scheduled time, but then turn off many hours early each night. In other words, it is NOT acting like a “time shift” (time zone) problem. * If you turn on floodlight lights manually, you must turn them off manually. In other words, a Light Schedule will NOT turn them off automatically. * The problem occurs on devices that are NOT linked. (I have no idea if the problem also occurs on devices that are linked.) Please note: * In my case, the iPadOS Ring app version in use is the latest version available from the Apple app store. (It was installed nearly a month ago, which is multiple weeks before the Light Schedule problem appeared.) * There are multiple threads/posts regarding this issue on the Ring Community website. * The fact that multiple users are reporting that the Light Schedule feature previously seemed to work, then SUDDENLY stopped working properly implies that there was some type of intervening event – such as a firmware update.

@Frustrated427 I have linked Floodlights and this same issue is happening to me. It started around the time this thread started (about a month ago). I'm just now getting so frustrated trying to solve it that I finally ended up here on the forums.

Tom_Ring - In addition to the information in my post above, here are some additional observations: * If the Start Time and End Time in a light schedule are set to occur on DIFFERENT days (such as turning lights on at dusk one day, then turning lights off at dawn the next day), a light schedule will IGNORE the End Time and shut off the lights MANY hours early. (I've woken up at 11:00 pm and discovered that the lights were already off, despite having being on earlier in the evening.) * Interestingly, if both the Start Time and End Time in a light schedule occur on the SAME day (for example, if the two times are five minutes apart), the Light Schedule will seemingly turn the lights on, then turn them off approximately five minutes apart. I've tried many troubleshooting techniques, to no avail – some of which include: * Using various combinations of “At Dawn”, “At Dusk”, and Custom Start/End Times. * Alternately editing and re-creating light schedules (and turning them on/off). * Remotely rebooting the Floodlight Cam. * Reinstalling the Ring app. * Performing the Ring Setup Mode procedure. * etc. Unfortunately, the design/programming strategies used for the Light Schedule feature make troubleshooting unnecessarily difficult (including the fact that the feature will not allow you to create a light schedule that works during daylight hours). I've thought of using the Snapshot Capture feature to determine when the lights turn off – but, unfortunately, it looks like the longest Snapshot Frequency is “Every 3 Minutes” (and I don't want to exceed ISP data limits). Can you forward this information to your team?

Hi @Frustrated427. Thanks for this additional information. Here in the Community, no one has information to personally identifiable information (PII). This is done to protect your privacy. For this reason, there is not a way for the support agent to link the information you are giving, to a device. The only way they can do that, is if you can call into support and open a support ticket. Once a support ticket is open, the information about your device can be researched. Without contacting our support team, they will only know that a device somewhere is experiencing these symptoms. At that time, the best approach is to contact our support team to open a support ticket so they can look into this concern.

This has happened to my system as well, and a call to Ring Support failed to help. The exact sequence is: 1) Light schedule turns on my 3 outdoor floodlight cams at dusk, correctly; 2) Immediately upon my selecting “Home” mode on the Ring Alarm, the lights on my two oldest Floodlight Cams turn off. The light schedule for the Floodlight Cams is bypassed somehow. (The third floodlight cam stays on, as scheduled.) I then have to turn on and off the lights of the two floodlight cams manually. Please fix this! It’s really inconvenient to deal with this each night and morning. Thanks for your help.

user20851 - Thank you for taking the time to post your observations. Interestingly, (manually) turning off the “Motion Detection” feature on the main screen of a Ring Floodlight Cam (1st Generation) also seems to turn off lights that have been turned on by a light schedule -- which is really annoying.

Tom_Ring - I'm happy to hear that no one associated with the Ring Community website has access to the PII for Ring Community members. However, please stop suggesting I contact Ring Support. Since I'm not a masochist, it would seemingly be extremely ill-advised for me to consider doing so. If Ring had the appropriate caliber of employees handling troubleshooting tasks (and assuming they were provided with the proper resources and an adequate amount of time to perform their job responsibilities)... one would think the Light Schedule problems would already have been fixed. Obviously, at this point, Ring Community members have already provided so many details on this topic that one would expect that any number of employees in Ring Technical Development (and related departments) would be able to instantly guess the exact cause of the problems and the best way to fix them (without having to access/track individual Ring customer accounts). Clearly, the inability to control the on/off status of Ring Floodlight Cam (1st Gen) lights (due to Ring app Light Schedule problems) poses a serious security risk, and thus, needs to be fixed immediately.

jonypx09 - Thank you for taking the time to post your observations (and related device firmware information). How were you able to obtain device firmware installation version/date information? Did someone in Ring Support read you the information over the phone? For example, if I look at the Firmware field on the Device Health screen, all it says is “Up to Date”.

@Frustrated427 You can access the firmware version through Ring's web dashboard. You'll need to log into your account on a computer and then you can click on the settings for each of the cameras to access firmware information. I've attached a sample of my first-gen Floodlight camera settings for your reference.