Hi neighbors. We have passed the information in this thread onto our team already. However, it is recommended to reach out to our support team directly if this persists despite all troubleshooting attempts. Our support team is able to review this more deeply and log any applicable information for our teams that are investigating this concern.
In the meantime, please review the following information:
- Verify that your Floodlight Cam has a strong and stable connection by reviewing the RSSI in the Device Health page. You can learn more about RSSI and what it means here.
- If you have a Shared User with access to your Floodlight Cam, ensure that they are not toggling the lights on or off manually.
- Take screenshots or recordings to demonstrate the current Light Schedule compared to what you’re experiencing with your Floodlight Cam. The support team may ask for examples to accurately log what’s going on.
Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. For now, I will be marking this reply as the solution in order to make this information easily accessible to any neighbors who may be experiencing this concern. Thank you for your continued feedback and patience.