1st Gen Battery Ring Doorbell - black and white only

About two weeks ago my 1st Gen battery doorbell stopped recording/showing videos in color, only black and white now. I have tried moving the location and resetting it, neither helped. Can anyone help me with this?

Thanks in advance.

Hi @cjp69. If moving the Doorbell and resetting it haven’t seemed to change the video color, reaching out to our support team will be the next best step. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.