I started 1 year plan for Ring Doorbell in August 2019. When I started two more devices that are security cameras in June 2019 in 1 month plans, 1 year plan for the Doorbell was gone and I had to pay monthly fee for June and July that must be covered by the original 1 year plan. Can I get refund?
Hi @Punch! As we value our neighbor’s privacy and security, billing and account specific inquiries are best discussed with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Our help center article may offer some useful information on this, if not, our support team will be happy to!