Responses (2)

• C

  Chelsea_Ring

  Hi @Juliejulz. If you have another cord, I would recommend trying another cord to ensure that the cord is not damaged. For a reset, you should be able to reset it by pressing and holding the setup button on the back for 20 seconds. In the event that you still may not see any lights, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  19-05-2020 07:15:51

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• M

  Memaw321

  Wondering if you got it to turn on and what steps worked? Mine doing same thing

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  11-09-2020 02:32:45

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  M

  Marley_Ring

  Hi @Memaw321! If the steps mentioned by Chelsea\_Ring did not help, please also try on another outlet in your home. Otherwise, if a reset did not result in lights on your Video Doorbell, our support team can take a closer look for you. :)

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  14-09-2020 05:10:06