Ring Video Doorbell

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WIndows 10 App ERROR 403
app-settings

Reinstalled my windows, and installed the ring app again on my desktop from microsoft store. And now when I try to log in I get "server returned error 403" I'm not sure why this is happening. I disabled my firewall, changed dns servers, even tried to use a vpn. It just won't connect. Anyone have any ideas. Chat support literally told me that it doesn't work in windows, even though it always did until i reinstalled the operating system. I mean its still listed in the Microsoft store why wouldn't it work? I think something else is going on and I can't figure it out.

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29-07-2021 10:12:42

Responses (1)

  • M

    Hi there, @bettyflyboop! This concern looks similar to [this thread by Community neighbors](https://community.ring.com/t/ring-app-for-pc-something-went-wrong-error-403/46404). We usually recommend disabling the vpn, but it sounds like you've already tried this. Some neighbors have reported success with double checking their login authentication method. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360037591452-Keeping-Your-Ring-Account-Secure) about keeping your account secure. Feel free to also browse through the thread linked above, to see what other solutions neighbors there may have mentioned. :)

    0

    30-07-2021 05:01:58

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