R
Wifi crashing after Doorbell motion alert sent
Hi, my doorbell works fine, including a Chime. But... for some unknown reason, when the first motion alert is detected (and sent to the rign app, notifications, and chime) the home wifi "crashes" (need to reset the wifi router to solve it. and then, it is ok again). Anyone having the same problem? Any solutions? Maybe there is a setup to change or adjust? Any comments from the Ring team? thanks!
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05-05-2020 05:01:12
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Chelsea_Ring
Hi @raffofelix. It sounds like you need to make some adjustments on your router to ensure that it can allow the Ring device to function properly. Please check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) that talks about what ports and protocols need to be opened on a router for the Ring device to function properly. :)
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07-05-2020 08:42:40
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