Ring Video Doorbell

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E
White Flashing (Left) Light.

My original Ring doorbell has worked for years and only recently have I had trouble. I am running on a wifi connection and, as I’ve done for years, the last time the battery went flat, I removed and charged my doorbell. Reconnecting it to my wifi, since this last recharge, has been an absolute nightmare. Password is correct and the signal is strong. I purchased a wifi extender to ensure a stable connection (even though I’d been using the doorbell for years without an extender). During set-up, the wheel spins and the temporary Ring network appears and connects successfully. It asks me to choose a wifi network and I enter my password. That’s as far as I get. This happens across 3 different devices. I have spent the last 3 months trying to reconnect. I have hard reset the doorbell more times than I can count. I have read and tried every remedy mentioned online, over and over again, but nothing has worked. Is it possible to brick these devices? I am at my wits end and about 2 failures short of throwing my doorbell against the wall. Any help appreciated.

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27-05-2020 19:08:46

Responses (1)

  • E

    I guess I’ve got an expensive paperweight...

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    28-05-2020 04:03:40

      B

      Ok I spent hours trying g to get this device to connect , I been on the phone with ring , they transferred me to a specialist who told me it could be my WiFi and to try and connect it to a different network. I drove it to my cousins house and tried there and it did the same thing . I can not believe

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      12-12-2020 13:33:48

      R

      I'm having the same issue and its maddening

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      12-12-2020 18:54:07

      T

      Hi @Billboackfin. Did you follow up with support after testing on a secondary wifi network? A left flashing light indicates that there is a network issue. You can also try connecting to a wifi hotspot to see if that changes how the doorbell connects. Feel free to let us know how our support team is

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      14-12-2020 23:18:34

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