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M

mpistolarides

Viewing on Chrome

hardwired-video-doorbell

android

I keep getting this when I try to view a video on Chrome "Sorry, we had trouble loading your event. Please refresh the page to try again." I've done this several times. I noticed I can see them from May 25th and prior, but nothing from May 26 forward. Did something change? Thank you

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03-05-2021 18:38:06

Responses (5)

M

mpistolarides

I don't think there is a VPN enabled on the device. Nothing has changed

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13-05-2021 13:26:28

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M

mpistolarides

The app on phone works. I want to see them on a pc.

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13-05-2021 13:26:58

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bemak187

@mpistolarides What about a different browser, does that work?

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13-05-2021 13:27:58

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M

mpistolarides

nope same thing in IE, Chrome & edge

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13-05-2021 13:29:24

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bemak187

@mpistolarides Can you try from another computer to rule out something on that machine. Also as a longshot give firefox a try. IE is ancient and Chrome and Edge are basically the same thing now under the skin.

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13-05-2021 13:34:37

M

mpistolarides

Same thing. It's weird. I can view stuff from 5/10 and prior, but not 5/11 on

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13-05-2021 13:53:05

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B

bemak187

@mpistolarides What about trying from the computer on a different internet connection. Maybe a friends house or create a hotspot on your phone. That will help to rule out anything on your internet connection causing it.

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13-05-2021 21:05:54

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