C
Video
Why does my Ring video have a black ring around it when other people's video doesn't?
1114 •
0 •
0 •
01-01-2020 07:24:34
Responses (2)
- C
Hi @ccattron. What you are seeing there is the lens outline. This does not hinder the image or view as your Doorbell is still capturing it's160° horizontal, 90° vertical field of view. This is normal to see on Doorbells, however, lens field of view does differ by device model. I hope this helps!
•0
02-01-2020 08:23:59
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hi @ccattron. Can you please respond with an image of this black ring? This will assist us in making the best suggestion. Thank you in advance! :)
0
01-01-2020 10:53:20
•