JC
Video stopped working - scrambled picture
hardwired-video-doorbell
troubleshooting
Two days ago I noticed that I wasn’t getting the usual morning notifications. I went to check the live view and saw that the picture was completely scrambled. It has now been like this for a couple of days and I don’t know how to fix it. There were literally no changed to setting or internet or anything else. I’ve attached a video for reference: https://ring.com/share/1ca2701f-b657-4e39-b093-05c841874715
359 •
0 •
0 •
29-06-2023 01:02:02
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hello @Jo-c. There are a few troubleshooting steps you can try for this type of concern. The steps are: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - Reboot your router by unplugging it for a few seconds and then plugging it back in. - Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
30-06-2023 04:45:58
•