F
Video missing movement
battery-video-doorbell
troubleshooting
our ring starts to record say someone coming up the path or into house but doesn’t capture them leaving . This has happened numerous times pleas ecan anyone help
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03-02-2022 07:52:28
Responses (1)
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Tom_Ring
Hi @fa88dc3cb0f4cb3d20b418916c8732. It sounds like you may need to adjust your [Video Record Length](https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices#:~:text=Note%3A%20If%20you%20have%20a,seconds%20up%20to%20120%20seconds.) and your [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency#:~:text=Motion%20Frequency%20is%20a%20control,environment%20and%20preserve%20battery%20life.&text=Your%20Ring%20devices%20have%20motion,alert%20on%20your%20mobile%20device.). Adjusting these settings will ensure you capture every motion, every time!
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07-02-2022 11:03:54
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