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  Boone

  > @Mpharis wrote: > > When I go live or watch back a recording hte sound only plays for about 10 seconds but the vidoe is longer than that. Why do I stop hearing sounds I used to have the same problem with one of my cameras. For me, it was a Wi-Fi issue. Your issue maybe Wi-Fi related too. Even though I had a strong RSSI value of 48, the data stream was poor. And, even with a good (low) RSSI signal number, a **strong** signal connection **doesn't necessarily mean** a **good** connection. Sometimes the camera would be fine, and other times I would have audio problems, difficulty connecting to "Live-View", sometimes recorded "Black-screen" videos, etc. Turns out that I was getting a lot of Wi-Fi interference from multiple sources, including my nearby neighbor's routers. First, start with these help links: [https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) [https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) If your issues continues, I can go into detail on other ways to fix poor Wi-Fi. I hope this helps you :)

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  23-08-2020 06:16:44

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• B

  Boone

  > @Mpharis wrote: > > When I go live or watch back a recording hte sound only plays for about 10 seconds but the vidoe is longer than that. Why do I stop hearing sounds If you look at my post at this link, here is all that I did to improve my Wi-Fi and all my issues are gone. [https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54094](https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54094) I hope something here helps you. You might not have to do everything I did, but I believe that you need to improve your Wi-Fi some. :)

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  23-08-2020 06:21:40

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