Video Doorbell random alerts for shadows and trees, NO ALERTS FOR ACTUAL PEOPLE
I have had the Ring doorbell for just over a year and it is now worthless! Unless anyone wants a $150 paper weight. It worked somewhat well for the first 8 months then just decided to do whatever it wanted. (yes the battery is fully charged, wifi connection is good, device health fine according to the app) I am getting constant motion alerts when nothing is there, it's picking up shadows and tree branches though I have set, reset, the reset again all the recommended motion settings/customizations that do absolutely nothing. I've included a photo (since they only allow 1 per post of course) of the alerts I keep getting just today. All day alerts and nothing to see. It's even picking up cars driving by though I've got my custom motion zones set that do not cover the street. Worst of all IT WON'T ALWAYS ALERT ME FOR ACTUAL PEOPLE AT MY DOOR! I have literally walked right up to my front door, stood in front of the doorbell for a second, and entered my home without a single notice from the app! Yet I need to know that the tree branch swayed in the wind and made a shadow on the sidewalk??? The IT team at Ring seriously needs to do something with this. I honestly can't believe the company is okay with such horrible product and technology. 
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01-07-2021 07:11:19
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