Responses (3)

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  Tom_Ring

  Hi @jchatwell. There is more than likely a setting that needs adjustment. To help you identify what setting this may be, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-08-2020 09:47:19

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  ColbyJ

  I am having the same issue with my Ring doorbell only recording for 1 or 2 seconds, for several months now. I have tried adjusting all of the settings, but nothing has helped.

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  25-11-2020 01:33:27

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  BoloHome

  Receved my Ring yesterday. Worked fine. Worked fine this morning before I sintalled the device. Now nothing works, including being able to access the app. This is not a great way to impress a new customer. Is Ring just another quick money grab, here today, gine tomorrow, tech company?? NOT Impressed. I will be returning my Ring doorbell.

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  25-11-2020 06:16:26

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  DebbieL613

  Mine is doing the same thing. Worked fine for several months and now only records a couple seconds before the video freezes. The audio does still work correctly the 15 seconds. It doesn't do this all the time, but more times than not. Need to get this resolved.

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  29-11-2020 04:09:54

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  Dave888

  I have the same problem now, it works for the last 6 months but now only recorded 2 - 3 seconds, so what is the fix??

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  22-12-2020 03:36:56

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  clloyd49048

  I'm having this issue now. Any fixes?

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  10-02-2021 02:36:01

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