Ring Video Doorbell
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Video DoorBell not responding
cs-support
hardwired-battery-video-doorbell
The ring video doorbell 3 plus is not working. It has a steady white on the ring button. I tried to reset a few times, as well as unplug the ring without any luck. The device is not responding. The Wi-Fi is also not an issue. Not sure what else can be done to get my ring working again.
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19-05-2022 07:56:04
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Caitlyn_Ring
Hi @EusebiuS. When resetting your Doorbell, make sure you're holding down the setup button for at least 20 seconds. Also ensure that the battery has been fully charged via the provided charging cable and inserted into the Doorbell before attempting the reset. If your Doorbell is still not responding, our support team may need to take a closer look. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-05-2022 06:19:42
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