Ring Video Doorbell
Video Doorbell 3 motion alerts button / toggle won't stay OFF
Motion alerts button / toggle won’t stay OFF. I don’t want motion alerts, so I toggle the switch to off in the app. It confirms. Go out the settings, go back in, motion alerts toggle turns itself back on! Does anyone know what could cause this? then go back in… it turns itself on…
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06-06-2024 10:54:29
Responses (3)
- P
Thanks for the reply, Tom. iPhone SE XXXX, up to date iOS XXXX. Strangely, despite this motion alert button refusing to go off, I haven't been receiving alerts for motion (i.e what I want, I don't want an app or Ring Chime alert for motion alone.) Motion shown in the "history" is useful, but I don't think that's an "alert." In "App Alert Tones" motion sounds is set to silent (maybe relevant.) I didn't know what a motion schedule was TBH, but I checked and there's nothing set up.
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11-06-2024 11:03:25
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THi @p0mme. Thank you for that information and checking to see if there are any conflicting schedules. Since there are no issues on that end, I suggest removing your Ring app, rebooting your phone, then reinstalling the Ring app. Once you've done that, you'll need to sign back into your Ring app and you can attempt to toggle off/on your Motion Alerts. Let me know if this works!
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11-06-2024 02:39:04
- P
I deleted the app, re-downloaded the app (phone off, then on) and the same thing happens. I toggle it off, it moves & confirms, go back, then when enter settings again "motion alerts" toggles itself to the right/On! I haven't deleted my previous doorbell (3 Plus) in the app, and those toggles stay as set, so it seems just something about this new "3" doorbell. Very bizarre.
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12-06-2024 04:49:17
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THi @p0mme. How bizarre! I appreciate you working with me in attempting to resolve this. Unfortunately, we've attempted the basic troubleshooting that I can offer. I would suggest reaching out to one of our social media teams on Facebook or X @Ring via direct message. Feel free to link this post in your message. They'll be able to deep dive into this concern.
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13-06-2024 03:30:03
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p0mme
after toggle off, this is me going back into settings and the app is turning itself back on!
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06-06-2024 11:08:10
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