Ring Video Doorbell

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Video Doorbell (2nd gen) won't charge more than 14%
battery-video-doorbell
troubleshooting

Hello, I have a Video Doorbell (2nd gen) that charges up to 14% then stops charging.  I know the battery isn't replaceable.  Are there any troubleshooting steps to take to try getting it to charge properly?  I've tried different electrical outlets; same result.  Thank you

16

2

0

16-02-2025 08:28:33

Responses (1)

  • J

    Hi @user_f55551. Try factory resetting it by pressing and holding the setup button on it for 20–25 seconds, then reconnecting it to your Wi-Fi. If you have tried this step and are still having the same concern, give our support team a call for further assistance.

    0

    17-02-2025 09:34:56

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