Ring Video Doorbell
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Video Doorbell (2nd gen) won't charge more than 14%
battery-video-doorbell
troubleshooting
Hello, I have a Video Doorbell (2nd gen) that charges up to 14% then stops charging. I know the battery isn't replaceable. Are there any troubleshooting steps to take to try getting it to charge properly? I've tried different electrical outlets; same result. Thank you
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16-02-2025 08:28:33
Responses (1)
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Justin_Ring
Hi @user_f55551. Try factory resetting it by pressing and holding the setup button on it for 20–25 seconds, then reconnecting it to your Wi-Fi. If you have tried this step and are still having the same concern, give our support team a call for further assistance.
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17-02-2025 09:34:56
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