Ring Video Doorbell
Video Doorbell 2nd Gen offline and not responding
I have 2nd generation wireless doorbell which was only installed 6 weeks ago! It is showing offline but strength on health check is green! Charged overnight but still only showing 32% which is what it was prior to charging. No blue light or white light when orange button pressed. Followed all instructions but still nothing. Please help me
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16-10-2023 08:38:51
Responses (3)
- U
I changed my network yesterday. Ring was working fine until then. I have tried multiple times to connect to new network. On each occasion it stops at loading 95% and says it can’t connect. It is fully charged. Please help
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18-10-2023 11:00:45
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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19-11-2023 06:55:31
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Caitlyn_Ring
Hi @user62581. If your Ring Doorbell is offline, first try charging it using the provided charging cable. Make sure to plug the charger into a standard wall outlet and leave it for about 8 hours. Then factory reset the Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, attempt a new setup in the Ring app using the steps under Set Up a Device. If the Doorbell is still unresponsive or you're unable to get it set back up in the Ring app, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-10-2023 11:24:59
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