Ring Video Doorbell
Unverified Motion Event - every 10 mins
I'm getting alerts for an "unverified motion event" about every 10 minutes, which results in an alert but no video/black screen. I know that loud vehicles, etc. can trigger the motion alert on my video doorbell, but it seems excessive especially with no accompanying video. I've had the doorbell for many months so I know "normal" traffic vs this occurence today. Any thoughts on how to fix this?
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02-03-2020 10:43:48
Responses (3)
- C
The constant unverified motion alerts drained the battery, so I recharged the Ring battery, uninstalled the Ring app, restarted my phone and re-installed and it's still happening. Screenshot attached. 
•2
09-03-2020 06:04:19
NMy parents are having the same issues with their Doorbell 2. Some of the issue is coming from the HDR being activated which causes some issues adapting to the light condition's randomly. The technician that said remove the app, unfortunately dosen't know much about the ring doorbell technology, removing the app from your phone will not stop false notifications, that the camera sends. That was just a basic answer. Plus they didn't care to answer back, or answer you question at all to begin with. You asked about "unverified motion", to which this answer has not been addressed on any of their posts. This is a popular question that is not being answered. I also would like to know how to verify a motion event, to help the camera learn as stated in the settings. I hope we get an answer soon.
•6
25-03-2020 02:59:40
NYou didn't answer the question about unverified event nor how to verify it, to prevent false notifications. Uninstalling the app then reinstalling it will not prevent the camera from sending notifications. That would be used for a malfunctioning app not a camera. Please address the question, thank you.
•6
25-03-2020 03:02:44
CHey @Chideh. I apologize for never having gotten back to you! It looks like my reply was never sent! I hope that you have since found a resoultion to your concern. If you have no, rest assured I should still be able to help with this. After checking in with my advanced troubleshooting team, it looks like this may be related to your RSSI. My team wanted me to take the first step in having your RRR your app to rule out if it was a presistent notification concern. When you have an unverified motion event, this means that the signal from the Doorbell to the internet connection was too weak to determine if it was human or not, but the doorbell recorded it anyways. Although, when it comes to the video just being black, this is back to the signal concern being so poor that it cannot even capture any of the video packets to process a video. Black video could be causes also from router concerns, which you can learn more about in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). For both neighbors @NukeLike and @Chideh, if you are having this concern, I recommend visiting the above article to ensure that all the configurations on the router are as they should be to remove the black video error, which should help your RSSI and thus fix the excessive amounts of unverified motion events. Additionally, visit your Device Health page for your Doorbell to see the RSSI and if your [RSSI seems too high](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751#M4).
•0
25-03-2020 05:53:17
DI do not believe this is an individual doorbell 2 problem. It just started happening in the last little while and is persisting. It appears to me that it is a software problem which has been implemented recently. I recall seeing something different displaying recently about some new sensitivity features. this is a widespread problem. Not a individual doorbell 2 problem. PS. I just charged my battery about 2 month ago. So the battery is not low.
•6
05-04-2020 07:08:12
- G
This is happening to us every night between 3am and 6am every 10 mins. During the day everything works perfectly. We have now chosen to switch of the door chime and silence our app so we are not disturbed! Defeats the object of having the doorbell!
•1
10-05-2020 10:44:39
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SI have been getting these notifications every 5-10 minutes every day all day for over a week now. I have done everything from changing the battery. (Even though it is hardwired) I took the app off my phone and re-downloaded it. I have tried changing the settings. I even have a wifi booster and I still get "unverified motion events" and a black screen. It won't even bring up the live view. These did not start happening until after the update. I agree with the others that it is more than likely a software issue. If this problem persists, I may have to get rid of the ring and get another wifi camera.
•1
14-05-2020 05:24:22
BFor now just turn off smart alert. The person detection under smart alerts is what is causing this issue. Ring need to figure out how to implement person detection for battery powered devices. Person detection works good only for ring door bell pro, spotlight cam wired, and floodlight cam. The battery powered devices are slow!
•1
14-05-2020 06:11:06
- J
Triggering every minute for me. Its getting annoying and my doorbell is hard wired and it is draining the battery due to constant recording . There isn't any motion out there. I also check to see if a bug or spider was crossing the path of the sensor. Driving me nuts!! I tried to upload the screen shot of the 50 notifications over the last 50 mins but it won't let me
•0
09-08-2020 11:34:46
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MHi neighbors! This should not be happening at the rate at which it seems to be. The first thing I recommend checking, is if there are any linked devices in your Ring app that might be triggering another to detect motion. Try also removing and reinstalling the Ring app on your mobile device. Once complete, review the motion settings such as modes, zones, and people only mode to ensure they are set as desired. If this concern persists, try resetting your Video Doorbell by holding the setup button for 20 seconds, and performing a new setup in the Ring app. Feel free to let us know if this works! :)
•0
11-08-2020 06:23:00
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Chelsea_Ring
Hi @Chideh, it seems like your notifications are a little off of how they normally have been for you. If you can, please remove the Ring app from your phone, restart your phone, and then reinstall the app. This will help refresh your notification preferences, and if this continues to happen, please attach a screenshot of how these notifications are showing up for you so other neighbors could help you look into this.
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03-03-2020 08:32:25
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