Responses (2)

R

Rubberbandit

I have the same problem, I am on my 3rd Doorbell 2. The first one worked on my local routers wifi network for over 6 months and then I added a Deco M5 mesh network to address poor wifi connections throughout my home. It worked with the Doorbell 2 for another 2 months flawlessly (even improving my RSSI score) until the battery died and needed to be recharged.When I re-inserted the recharged battery the following day there was nothing...the Doorbell 2 was dead. I got a replacement and this lasted 6 days until we experienced a power outage at around 1:15pm and the mesh wifi network went offline, the power was restored approx 1 hour later and the Doorbell 2 recorded motion at 2:30pm. At 4:30pm I received a call from a delivery driver letting me know that he was at the gate and that he was ringing the Doorbell but there were no notifications from it. I pressed the bell but there were no LED lights illuminated on the unit and no notifications from the app or chimes. I recharged and re-inserted the battery but the unit would not reset or power back up.The 3rd replacement unit is up and running at the moment but giving very poor wifi connection (rssi score 81-86%) to the mesh network and sometimes the Live view will connect but have a black screen. I think I will try and reinstate the old wifi network from my original router just for the Doorbell 2 and see how that works out.

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06-06-2019 11:57:53

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R

Rubberbandit

Update: I went back to my old ISP provided router and created a new 2.4 Ghz wireless network just exclusively for the Video Doorbell 2, the two Chimes I have and the android phone I use to set up the system, I configured the router to only allow these devices access to the new 'Ring' network. I cha

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06-06-2019 16:11:01

F

Famoussd

I disabled fast roaming on my Deco and that seemed to have fixed my problem (fingers crossed).

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06-06-2019 16:14:36

R

Rubberbandit

Hopefully it has resolved your problem and seeing as the Doorbell is in a fixed location it makes sense to disable seamless roaming. I did the same with mine when I was trying to improve the wireless signal but I think I might have re-enabled it when it had no impact on the rssi. My Doorbell 2 is m

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06-06-2019 17:44:44

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Str03mf

I just experience the issue a few weeks ago, I contacted ring support but only now noticed this thread. I have a deco m9 and only my two battery operated cams are bricked (happened at or around the same time). My doorbell and wired spotlight cam are not affected. I have fast roaming enabled and

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08-06-2019 08:29:40

J

JD2092

Disabling fast roaming has worked for me. I still got two new cameras and a doorbell 2 from ring and installed them. Before activating them I turned off the fast roaming feature. So far it has worked.

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08-06-2019 12:25:45

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13ondy
I'm nearly at my wit's end now. I to have the TP LINK DECO M5.I have read everyone's comments and tried every fix everyone is saying but none of them are working. The Ring doorbell Seems to drop connection constantly, it takes me 3 or 4 attempts to view live stream. I have only just purchased the year plan had I known there was going to be these problems I wouldn't have bothered. Can someone from Ring please state if this issue is going to be fixed, I am not going to get rid of my mesh system for the sake of a doorbell if anything I will send the ring doorbell back and try to get my money back for the subscription. Surely there must be a fix for this I have no problem with any other device on my network other then the ring doorbell.
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12-02-2021 20:51:23
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