Responses (4)

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  Malice

  I had this problem just today as well. I checked cam for packages I was expecting around noon, nothing there on live feed. I went downstairs to check at 3pm and there were 2 packages already delivered. They made 2 trips to place them on my porch and nothing recorded. But I was recorded, when I opened the door to retrieve them afterwards. These are very expensive units I purchased, and I didn't even get a notice, no video recording, nothing.

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  30-05-2020 03:39:27

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  M

  Marley_Ring

  Hi neighbors! I can assure you that our devices are intended to capture motion events, especially right within range and area of detection. The best first step for optimizing motion detection is to look into battery preservation features such as [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) and [Recording Length](https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices). These settings will help to ensure back to back motions are detecting, and recording for the desired length. Depending on device and subscription, see also our [help center article about Snapshots](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture), which can add an event between motions. In addition to the above settings, trial and error with other motion settings, will help to ensure for the best detection. If you have stairs leading up to your Doorbell, or a unique mounting scenario, check out the Wedge and Corner kits on our [accessories page at Ring.com](https://shop.ring.com/collections/accessories). These can help to physically adjust your device's angle and improve motion detection accuracy. I hope this helps! :)

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  02-06-2020 05:31:55

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  katalie

  This response is crap. All of this was done and I am still missing recording but motion from the street is being detected. As a matter of fact I had this happen just this morning around 11. Sometimes also when the doorbell rings, we still have to go to the door and look out to see who is there because you clink on the notification and there is nothing then several hours later when you check, the video is there. What gives????

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  13-06-2020 06:14:25

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  Shackrock

  My front door ring doorbell 2 camera is consistently not capturing human motion over the last few weeks. Nothing has changed to make this happen and I’ve tried modifying the settings quite a bit with still no luck. It otherwise was we FEFR for the last year never missing motion. What is wrong/has changed besides the ring 3 coming out?? To me this is clearly software side?? By the way I do use the wedge as I have a few stairs. But again, no changes made, just barely any consistent capturing over the last few weeks.

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  13-06-2020 11:00:14

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  MrTom

  I fell ya. #MeToo My Ring Pro (purchased right after a front door kick-in while at home) a few years ago hasn't been working properly in the last 2 months or so. I have my sensitivity down all the way, but yet I still get alerts when the clouds cover the sun and the shadows on the active zone wall go from solid to blurred. I'll also get alerts when a cat walks in my zone to go to my door. But then, I don't get delivery notifications of a package left on my porch that went directly through my zone. And when I go outside to pick it later that evening, you guessed it, no alert. I check my Ring and Chime health, and you guessed it, healthy. I've been annoyed so many times that I've looked into alternatives many times.

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  14-06-2020 05:28:54

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  trrnce

  I started having the same issues since 5-28-20. I can't see any live streams and it does nto record anything. I had packages delivered to my door with no notifications. Iamdefinitely not renewing my subscription next month when this device is nto working. I am looking into different systems now.

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  14-06-2020 05:19:01

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  Shackrock

  Anyone get any response from ring? I haven't heard anything back yet.

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  25-06-2020 05:01:31

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  Caitlyn_Ring

  Hey neighbors! @Shackrock As this is a neighbor to neighbor forum, it is not a direct line to support. If the recommendations from Marley were not helpful in resolving your concern with motion detection, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at your device and settings and provide more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-06-2020 05:09:32

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  Silverg

  Hi we gat the ring to see what's going on with my birds they disappear from the cage and unfortunately today my Lucca disappeared for the cage and ring dint record anything I'm really upset with this incident I thought by getting the ring this would not happen again please let me know if there's any way we could see what happens

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  12-01-2021 10:50:11

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