Responses (2)

• M

  Marley_Ring

  Good question @Wllcnur! The time stamp on videos will appear once they are downloaded. This should be the case for both answered and unanswered events. I hope this helps! :)

  2

  •

  19-03-2020 07:54:27

  •

  Reply
• R

  ringuser9

  Is there a way to show the timestamp of the event in a downloaded video? I need to show the video as proof of delivery including date and time, but when I download the video it does not contain any timestamp information. Any ideas ?

  0

  •

  20-03-2020 02:01:05

  •

  Reply

  M

  Marley_Ring

  Hi @ringuser9! I've moved your post over to this related thread. I wanted to also clarify the answer on this so you both can obtain what you are looking for. If you are downloading the video via your event history in the Ring app on your mobile device, the time stamp should show in the bottom corner on the downloaded video. If you prefer to obtain these via your account in a web browser, this will differ based on devices on the account. Our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) will be happy to assist with this if the in-app method is not working for you. :)

  1

  •

  20-03-2020 06:13:01

  R

  ringuser9

  Thank you very much. I might need to get my eyes examined :)

  0

  •

  20-03-2020 07:44:16

  S

  Spaul

  Downloading a video works fine with the time stamp. However, this doesn’t work when downloading the video from the photos that are taken frequently. I would need this for the opposite: to proof that a delivery did not happen at the supposed time..

  0

  •

  09-04-2020 09:17:18