Responses (5)

T

Tom_Ring

Accepted Solution

Hey Neighbors. The videos you are viewing may seem like the timestamps are off because the timestamp is actually based off of UTC, or Coordinated Universal Time. I hope this clears up any confusion this may have caused.

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03-07-2024 16:58:49

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user_3c8999

Is this a recent change? I know that up until just recently the time stamp on my app matched the local time. Now it is 4 hours fast. When I log in here on my laptop, the time stamp is correct. This really needs to be put back to the app time matching your local time. The discrepancy makes the video

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03-07-2024 23:48:45

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user_b2a5ea

It never did this before the last update. 

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04-07-2024 15:28:37

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Desert-Flower
All my devices began this identical glitch this afternoon. 4 hrs ahead. Any remedy?
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03-07-2024 00:31:53
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B
broowk
I've got this problem too. Both our phones, which suggests it's on your end, but I'm no expert. Doesn't matter how far back I look in my history, the times are 7 hours off. There was no problem with this back then, so it seems to me that time zones aren't currently being properly interpreted by Ring.
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03-07-2024 17:47:38
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user_7b1550
Same issue here too!All my recordings from July 3, are playing back as July 4 and apparently RING has no response.I was considering letting my subscription lapse. This might be my deciding factor.
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04-07-2024 04:41:24
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user_5833f2
I'm having the exact same issue! Timestamp in event history is correct, but when viewing the video it is 4 hours ahead. Very annoying. It started this week. I'm on Android. My husband who is on an iPhone is not having the issue. Please fix.
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04-07-2024 13:25:30
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