Ring Video Doorbell
Stuck in update (new gen 2)
I have set up a brand new gen 2 ring doorbell today and it set up perfectly. Then it started to flash white and appeared to go into update mode. I check online to see how long it takes and it says around 5 mins but could be up to 15. Mine was updating for well over an hour. I have tried a couple of resets, removing device then adding it again - however each time it is reconnected it goes into update mode again. Any ideas?
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20-05-2022 06:20:57
Responses (18)
- U
I've been using ring for 4yrs and I've never experienced anything like this before. Suddenly It can't connect wifi so I reset it. Then i tried to reinstall as a new, but It's been updating for 3 hours now. I tried to reset about 10times but still same. Please help me!!!!
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20-05-2022 07:49:34
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- U
Yeah am frustrated too as I only got it today so should not be any wrong with it at all. Going to leave it over night and ring customer service tomorrow. Hopefully they will be able to do something
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20-05-2022 07:57:54
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- U
It's exactly the same as me. What the heck is this?When I called, I just got a ridiculous answer telling me to wait for a few hours.
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20-05-2022 08:23:52
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- C
Hi neighbors! Can you please confirm which model of Ring Doorbell you have? The name of your Doorbell can be found on the original packaging, on the back of the Doorbell itself, and on the Device Health page in the Ring app. Here are a few troubleshooting steps you can try if your Doorbell is stuck updating: - Disconnect the Doorbell from power for at least 1 minute and then reconnect it to power. If your Doorbell has a removable battery, make sure to remove the battery and ensure it's fully charged as well. - Reset your Doorbell by holding down the setup button for at least 20 seconds. Once this reset is done, try setting the Doorbell back up in the Ring app using the steps under Set Up a Device. Let me know if either of these steps help with your Doorbell completing its firmware update. Otherwise, please let me know which model of Doorbell you have so I can share this information with my team. You can also contact our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-05-2022 08:30:24
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AHi there My doorbell is second generation model 5UMSES. I have tried resetting multiple times and it doesn’t work. You mention disconnecting battery from what I can see the battery is now integral to the doorbell and cannot be removed. It is in 100% power and I have checked my Wi-Fi and positioned it close by. I have spent a lot of money for something that o ly worked for about twenty minutes :( any other ideas please. Kind Regards Anna (uk)
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21-05-2022 06:35:52
UTried resetting, dropping from the app and then reinitializing and adding back. Two tries. Both times it was OK until it went to update then back in the death loop of updating
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26-12-2024 06:59:24
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user12251
Mine has been doing the same.. got mine today just the same was working fine then went in update and been like that for 3 hpurs
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20-05-2022 06:32:46
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