Responses (1)

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  Marley_Ring

  Hi there, @jomcc58! It sounds like the Solar Panel is getting enough light, being that is facing the same direction as your other panel. Other than sunlight for solar power, the use of your Video Doorbell will also impact the effectiveness of a charge. Too many events, frequent motion, long live views, and excessive use of your Doorbell can drain the battery quicker than a charge can be applied. Please also consider wifi signal strength, or RSSI, as an connection interference can cause the device to work harder to remain connected. I hope this helps! :)

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  02-08-2021 04:50:03

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  user15238

  I have had my ring doorbell and solar charging mounting panel for at least 5 years and have spare batteries. The doorbell is not charging and I have to keep replacing doorbell battery. There has and continues to have good sunlight on the solar panel, being south facing. I pay for the 'Protect Plan' with extended warranty and believe the solar panel is at fault. Everything is connected correctly as nothing has changed and I have cleaned the panels to remove dirt on them. How do I get the door panel unit replaced?

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  21-06-2022 07:09:50

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  Caitlyn_Ring

  Hi @user15238. Please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can review the [warranty](https://ring.com/warranty) on your device and find a solution that works for you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  22-06-2022 08:08:23