Snapshot feature disappeared
I had the snapshot feature enabled and working on a doorbell ver 2 and recently noticed it had quit capturing the snapshots (not sure when it quit exactly) and when I went to settings the option was no longer there. Is there anything I can do to get this functionality back? I assume it’s something Ring did on their end as I haven’t changed any settings on this doorbell since it had been working and since the option under the video settings has disappeared as well it just seems like a ring side issue. Any ideas on how to get it back would be appreciated. The video recording and everything else is working correctly. Thank you
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21-10-2019 09:27:15
Responses (13)
- C
Hi neighbors! Thanks for bringing this to our attention. Looks like you got a sneak peek of our new Snapshot Capture. Snapshot Capture is currently available on the [following devices](https://support.ring.com/hc/en-us/articles/360034355652) purchased on or after October 23, 2019, however, we are excited to launch this for all neighbors in the near future. Thank you for your patience while we work to perfect this new feature!
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23-10-2019 06:25:54
BThis problem was NOT solved, it is an existing problem. Ring, please do not tag this as a solved problem. My timeline/snapshot also disappeared from my timeline with no apparent solution from Ring.
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04-01-2020 04:59:57
SI notice that it now says in your article you linked to about snapshot that it is available on all ring products so how do I get it back working? I really liked the feature especially since my doorbell misses most of the action until people are leaving. At least this way I have the off chance that a snapshot pic would be taken when someone had started down the sidewalk or at the door instead of pulling away before the doorbell captured a image. Thank you in advance for your prompt attention to this matter. 
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04-01-2020 08:43:31
BI installed my ring doorbell pro about 20 days ago and it too has stopped capturing snapshots? At least I now know this is a problem and it has not been resolved. Anyone have the same issue and was able to resolve since ring isn't helping?
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01-02-2020 01:47:45
- T
not solved, woke up today, all 4 devices not sending snapshots, phone, twitter, online, zero help
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05-08-2021 10:32:19
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- T
not solved, woke up today, all 4 devices not sending snapshots, phone, twitter, online, zero help
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05-08-2021 10:32:19
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- B
My rich notifications(little pic on the notification pop up on my phone) suddenly stopped working yesterday, on both my ring doorbell and my stick up cam.
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06-08-2021 11:11:59
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- D
My rich notifications pic previews has stopped working and it was so handy
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06-08-2021 07:01:59
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Lomprayah
Hi I also had the Snapshot feature, but it disappeared a few days ago, I was on the phone with support but they couldn’t solve it, they are still working on it and was supposed to revert back when they found a solution. Really miss this feature Anders
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22-10-2019 08:52:14
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