Ring Video Doorbell
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Snapshot Captures Have Stopped
Just noticed last night my snapshots for all five cameras have stopped. Rebooted each one. Confirmed each has setting turned on. Modes are correct along with motion detection on. Motion detection is working fine. One thing I am seeing is when I go to the Snapshot Capture section the toggle auto turns from off to on. No other features are doing this behavior. You can barely see it, but it's like it's off till you go to Snapshot Capture. Android phone user. All firmware and apps up to date. Updated: I've rebooted my network, removed the app and reinstalled. No change
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04-08-2024 05:02:30
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user_737779
Hello All. I've discovered the issue. It appears Netgear's Nighthawk Parental Controls was the issue. Even though I had all devices set to "Always On Device List" this was killing the snapshots. I turned off Parental Controls for the router and snapshot captures started immediately.
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05-08-2024 21:05:14
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