Ring Video Doorbell
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Shared user is getting two alerts hours apart
battery-video-doorbell
troubleshooting
notifications
Not sure why the shared user is getting two alert sounds. Example: shared user gets an alert at 12:00 pm then again at 5:00 pm for the 12:00 pm alert. Any one have a suggestion?
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18-06-2022 06:56:42
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Caitlyn_Ring
Hi @Mfrashuer. It could be a notification setting within their phone's settings specifically. You can find some notification troubleshooting steps in our [Community Post](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556), as well as some information on Rich Notifications in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360040702112-Understanding-Rich-Notifications). If it's the Rich Notifications, it's possible to receive two notifications, though they shouldn't be delayed by that much time. If your Shared User has Rich Notifications enabled, try having them disable them: * On the Ring app **Dashboard** , tap the three-lines at the upper-left of the screen. * Tap **Device** and select a device. * Go to **Device Settings.** * Tap **Rich Notifications.** * Activate or deactivate Rich Notifications.
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20-06-2022 11:05:42
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