Round lens visible

I have just set up my ring plus, I’m getting frustrated as I can see the round lens when live or recorded viewing.My relatives and friends have ring doorbells and they don’t have the round lens when viewing.I thought by purchasing the more costly plus model, the quality would be better, but seeing this round lens is frustrating, I’ve got the motion range/area set to full but I’m still seeing the round lens.Any help would be appreciated, unless I have a faulty product.I would include a screenshot on here but I can’t see anywhere to upload a photo.