Ring Video Doorbell
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Ring video doorbell pro xfinity xb6 router
hardwired-video-doorbell
troubleshooting
cs-support
I have a hardwired ring video doorbell pro. It is probably XXXX feet from my xfinity xb6 router. The issue is that approximately once a week, it randomly loses connection to WiFi and won’t automatically reconnect. I have to manually reset the whole doorbell and start from scratch. No other device on the network loses connection. I’ve heard of a lot of connectivity issues between xfinity routers and ring, so just wondering if anyone has a workaround.
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06-04-2024 06:45:28
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Justin_Ring
Hi @AG115. The steps you tried were good troubleshooting steps to try. I would also recommend rebooting your router to see if it helps. We also have this Help Center page with other steps to try for a Ring device that keeps falling offline. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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08-04-2024 07:39:53
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