Responses (1)

• C

  Chelsea_Ring

  Hey @jezusserna.. What message in the app do you get when you attempt to connect the device? Could you try resetting the Pro by pressing and holding the setup button for 20 seconds and then seeing if you can connect the device?

  0

  •

  06-07-2020 10:56:27

  •

  Reply

  J

  jezusserna

  I’ve reset the doorbell after many unsuccessful attempts to join my home WiFi. I’ve even removed it from my Ring account so I can re-add it and still nothing. The doorbell audibly says “ Set up did not complete. Your doorbell may be too far from your WiFi router.” The cameras are much further away from my modem then the doorbell. I have mesh so the coverage is excellent.

  0

  •

  06-07-2020 11:40:16

  C

  Chelsea_Ring

  @jezusserna Thanks for getting back to me and letting me know how this went, even if it was to no avail! Do you mind following up with our support team on this concern? Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes!

  0

  •

  06-07-2020 11:55:17