Ring Video Doorbell
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Ring Video Doorbell 3 loses connection when hardwired and locks up/freezes
I have a ring video doorbell 3. Runs fine on battery. Battery is fully charged.I hooked up the Ring Charging accessory. Worked fine. I was just trying to avoid having to remove the battery each 1-2 months. Less than 12 hours later, app said "offline". I took the cover off the ring, all the lights were white --- when I pressed the setup button -- nothing happened. Doorbell was locked up/frozen. I had the charger connected via an extension cord -- disconnected the extension cord, doorbell flashed blue and immediately started working.I had originally tried hooking up the video doorbell via the wiring for the doorbell and was getting the same lock up -- usually within 24 hours. So, I decided to try the dedicated Ring charger/transformer. Same exact problem.I am on latest firmware, my wifi signal is RSSI -50 or so and I have another Ring Camera within 10 feet that never loses connection, etc.What is going on? Anybody else experiencing this?
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23-04-2022 14:59:07
Responses (2)
- C
Mine is having similar problems. When I mount the doorbell it completely locks up. It will not work at all, but when removed it works fine. I have blocked the contacts temporarily, but then the house doorbell doesn’t chime. I think the issue is with the back plate. I am ordering a replacement. When I removed it there is a circuit board that is exposed and has some corrosion and damage from moisture. I assume this is the problem for me.
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03-09-2023 18:19:06
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CHi @cgilson33. Feel free to update this thread if the replacement back plate resolves the issue for you! If it doesn't, this concern may best be handled with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can review some device details on the back end. :)
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06-09-2023 23:32:14
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rwenig
I will call, however, the problem persists.It happens regularly within 24 hours of plugging in the power.If I unplug the extension cord, the camera immediately comes to life.Something is wrong here.
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26-04-2022 16:27:21
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