Responses (2)

• C

  Caitlyn_Ring

  Hi @jere413. To confirm, you have your Video Doorbell 3 hardwired to your existing doorbell circuit? It's possible something has happened with the wiring or the transformer that's affecting the power, such as a frayed wire. Fully charge the battery, then disconnect the Doorbell from the existing wiring and test out how quickly the battery drains. This will help us narrow down what the cause of the issue is.

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  31-10-2023 08:47:01

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• J

  jere413

  Same result. Disconnected the Ring from all wiring and a new, fully charged battery went from 100% to

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  01-11-2023 12:45:00

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  C

  Caitlyn_Ring

  @jere413 In that cause, I'd suggest following up with our support team to investigate this further. Since the issue appears to be isolated to the Doorbell itself, our support team can look into things on the back end and determine the best resolution. Please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  03-11-2023 06:12:36