Ring video doorbell 2 won't show live view or recording when someone was at the door

I'll get a notification that someone is at the door but when I go into the app to check the video doesn't show that there was any activity. I even made the doorbell sense that I was at the door and nothing recorded. The live view also doesn't work when I'm in the app and ask it to go live. The doorbell is hardwired so there's power to it. The wifi connection is good. I ran the tests and checked the device health in the app and everything says it's good. I also have the basic protection plan that I signed up for before the 30 day trial was up so I didn't have a lapse in coverage. I'm open to suggestions on how to fix this. I've had the doorbell for a month and half with no issues. Now it's pretty much useless.