Ring says doorbell is offline but it's not

The Ring app and the Windows 10 app both say that my new Ring video doorbell is offline. However, it is passing notifications when the doorbell button is pressed or when motion is detected, so it is certainly connected. But I cannot enable live view and some other functionality is disabled. I have tried connecting the doorbell to my wifi network and to the Chime Pro and the issue persists with either. We have another doorbell and two floodlights from Ring and they connect just fine to the wifi.