Ring Quick Release Battery Charging Station | One side not working (pins misaligned)

# Brief DescriptionLeft side of my charger does not work, the pin alignment does not match the right side. # Full DescriptionI recently purchases a dual slot ring quick release battery charging station from the ring website and it appears as though the left side's pins are not correctly aligned. I have noticed that the right side charges batteries as normal but the left side does not charge anything. I have confirmed the left slot is not charging from both the LED indicator lights not being lit as well as no progress to charging a battery left overnight. # Testing already completed- Using original power supply and cable from the provided box- Using both an original battery with a ring 2 doorbell and a replacement also purchased on the ring website- Using a combination of 1 or two of the batteries mentioned above slotted. # Image of inside the charger# My request for assistance I would like to contact the store support but it was difficult to find any kind of contact information from the order page. It simply had a chat bot which fed me help guides and a contact number, neither of which are free and one being barred by my telecoms company.I would really appreciate an easy method of communication with either store or technical support on the matter, preferably one with won't charge me for being stuck on hold. I feel this is a genuine fault with the product but if you are able to inform me otherwise, that would also be appreciated.