Ring Video Doorbell
Ring Pro suddenly far more sensitive
Yesterday, our doorbell pro that we've had for about a year became far more sensitive. I have it set to the lowest motion capture, with a small zone aimed at people coming up our sidewalk to the house. Now, anyone who walks by on our side of the street or even the opposite side of the street produces a notification, which, if it continues, will make me ignore the notifications. Does anyone know a reason why the sensitivity would change so radically in one day?
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16-10-2019 08:15:43
Responses (18)
- P
Yes--no changes and a dramatic increase in sensitivity to people walking twice as far away as would have been detected before.
•2
16-10-2019 08:38:55
SThis is Exactly what I've been experiencing since early this morning. I even made my zone smaller, but it doesn't matter, it still is going off like crazy.
•1
16-10-2019 08:46:51
C...and I really appreciate the response from Ring... Their response has been deafening. (said in jest) Past communications have only been platitudes and none of their so-called fixes have worked. I would need to stand on a ladder 24-7 and try all their combinations of solutions, to no avail, Yesterday, the driveway camera was going off every 3 to 4 seconds, even when silencing it.
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14-04-2020 03:09:07
- S
I removed my separate post and am going to piggy back on this one. Here is from my deleted post: Ring Video Doorbell Pro Going off Constantly Early this morning, my Ring Video Doorbell Pro starting going off constantly. I've made no chagnes to the sentitivty, but now it is picking up and reporting movement across the street. My Zone is the same as it has always been, and we've never had this happen. Typically it will pick up people in front of our house on the sidewalk, cars that pull up, and those that ride close to the front of our house. Now, it is picking up every little movement across the street. (we have a very wide street) It has NOT done this before unless it is a huge vehicle, like a tow truck. So everytime someone walks on the side walk at the park, it goes off. AGain, it has NEVER done this before and I've made no changes prior to this increase sensitivity. I have since gone in and made the zone smaller, and lowered the sensitivity, but it has made no difference. Any ideas? was there a recent firmware update? HELP! It is going off every few minutes, sometimes once a minute, which defeats the purpose of having the Ring to capture actual applicable events. Thank you!
•2
16-10-2019 08:35:17
- M
We appreciate all of your feedback. Can everyone confirm if this still occurs when motion sensitivity is set to "People only"?
•1
16-10-2019 11:24:55
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SThis was my original setting when this issue cropped up. After I was bombarded with constant alerts, I changed it to the minimum amount (took off the People Only) and slide the bar down to the left all the way. This had NO CHANGE. So I put it back to People Only. I also rebuilt the zone, and deleted the old one thinking some corruption or other possible thing being held in the zone. This also has made no difference.
•1
16-10-2019 11:46:56
SMarley\_Ring - Any Idea why this changed out of the blue and what can be done to resolve it?
•1
17-10-2019 12:23:53
MThank you for confirming this information. In addition to checking for any updates available, I recommend also optimizing and reconfiguring all motion settings, including redrawing zones to take full advantage of your motion detection abilities. Let us know how it goes! 
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17-10-2019 07:08:59
- C
Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.
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18-10-2019 10:07:26
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SJennifer, I would welcome getting some Technical Help on this issue. I can tell that Ring has done some oftware upgrades, because I got a notification that "with the new software," so something has definately changed. Please feel free to open a case on my behalf as I really am tired of getting so many alerts. It was working fine, then suddenly become hyper senstive, and even when I elminate the area where the alerts come from, it still goes off.
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21-10-2019 04:29:09
PCI thought I was going crazy, I have been trigger on every person walking their dog since the made this change.... It is VERY annoying.... It as if I almost have to disable the alerts which almost makes the camera useless unless someone rings the door bell. Please put back the old firmware. Or put a "hypersensitive" button that can be disabled.
•2
21-10-2019 05:40:26
K> @Jennifer\_Ring wrote: > > Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. Yes, feel free to contact me in regards to this issue.
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22-10-2019 08:47:57
- K
I can also confirm that my Ring Pro sensitivitiy seems to be hyper sensitive now. Adjusting the slider and redrawing the motion boxes have no effect. Have had this Ring Pro for over 2 years now without issue, now movement that would have been ignored earlier is now prompting an alert. Things like cats walking across the sidewalk or in some cases random trash blowing around have triggered motion alerts. I have gone from maybe 5 or 6 alerts a day for the past 2 years to close to 40 alerts a day this past week with the sensitivity set to people only and the detection box reduced to about 1/5 of what it used to be. Please help.
•5
20-10-2019 02:53:55
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CI have been having the same issue for the past 3 days... Called Ring Support twice - changed the sensitivity twice, changed the field of motion many times - all have no effect on the the number of alerts being received... The camera is now useless, as there are too many alerts to pay attention to. Why can't RING take responsiblity for a change THEY made and stop trying to get us to adjust our specifications that have worked (in my case) for 3 years?
•6
20-10-2019 03:55:08
SI am having the same issue! Tried redrawing the motion zones and adjusting sensitivity but still get notifications every time a car drives by. This just started on October 17. Never an issue prior to that day. What was changed? This is totally annoying and seriously reduces the value of the Ring doorbell!
•4
20-10-2019 05:58:28
UThey're update in October has ruined the light sensitivity settings on floodlight cams as well. Lights going on and off all night long and never did before on lowest sensitivity. My doorbell pro is more sensitive and alerting motion to light reflections and it never did before the October update. Everything worked perfect until the October updates.
•0
21-11-2021 12:11:45
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SweetCAAngel
I am having this EXACT SAME ISSUE! I wish I had seen your post before I did a new one today. Is yours detecting movement farther away and for much smaller objects than before? and with no changes made by you? Thank you!
2
16-10-2019 08:22:46
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