Ring Pro not using speaker phone

I have the Ring Pro and it works great on my wifs iphon 11. My issue is with the Galaxy s10e. When I communicat through my phone witht the doorbell (self initiated or ansering a ring) it does not activate the speakerphone on my phone. I cannot hear what anyone is saying unless I put my ear on the speaker. When i turn up the volume it says "in call volume". Anyone have this issue and if so how do I resolve it. Like I said on the iphone 11 you can activat communication or andwer a ring and the volume is loud and clear. I have unislatled and reinstalled app already. Thanks