Ring Video Doorbell
Ring Pro not sending notifications iOS
Ring pro stopped sending notifications last night, It still is recording motion and It does alert if the doorbell has actually been rung. But no motion alerts at all. I have literally tried everything, hard reset on phone, ring and internet. All the notifications are “on” via the ring app and my phone. And still nothing. No sense in having the doorbell if It won’t alert me to when someone is walking on my porch.
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06-01-2021 12:19:10
Responses (5)
- M
I'm having the exact same issue. The doorbell system works perfectly -- the doorbell rings, and when motion is detected it is recorded -- but no notifications about the motion are sent to my phone or iPad. I've checked and tested everything, no luck.
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07-01-2021 02:16:52
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- K
Still not getting motion alerts from doorbell. Push button doorbell works and stick up cam in backyard sends motion alerts, but not motion alerts from doorbell. Have checked all settings on app, on phone, uninstalled and reinstalled app, cut power to doorbell and reset, no good. Seems others are having the same issue. It’d be nice if ring would acknowledge the issues and inform us they’re at least working on a fix instead of suggesting the same solutions to people who are insisting that they do not work
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11-01-2021 07:27:33
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- K
VERY similar issue for me. I have to floodlight cams & doorbell pro (all hard wired). All record motion - 2 of the 3 devices stopped sending SMS alerts about a week or more ago. Thought it was something I did but, it appears this is a known problem! Happy to learn that I am not alone here! Troubleshooting was driving me crazy!
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11-01-2021 08:28:40
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- F
A result! Spent 20 minutes on the phone to Ring Support yesterday afternoon, a very helpful lady called Yasmine talked me through things to try ranging from changing settings to a complete reset. Unfortunately nothing worked so she said she was going to pass the error onto senior support. Last night an update appeared which after installing corrected the problem, so it was known to Ring after all.
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12-01-2021 01:28:15
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Kevdeg16
Same exact issue. Started tonight, following for a solution.
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06-01-2021 04:45:25
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